HOW TO TROUBLESHOOT IF YOUR RTS MOTOR DOES NOT RESPOND
In this video, we will offer the most common solutions if your RTS motor does not respond.
Step 1: Press and hold “my” for 8 seconds, the light should blink the entire time. If not, replace the CR2430 battery. If it does, continue to the next step.
Step 2: Unplug the motor and plug it back in. Test to see if this restored operation, if not continue to the next step.
Step 3: Check power at the quick connect outlet or power source. If there is power present, continue to the next step.
Step 4: Plug the motor into a different outlet. If this does not help, continue to the next step.
Step 5: For motors with mechanical push-button limits, reset by pressing them in. Check the
motor again, if the motor responds, set the limits. If the motor does not respond, continue to the next step.
Step 6: Press up and down at the same time, if the motor jogs unplug it, plug it back in, and refer to the related programming video:
If it does not jog, continue to the next step.
A jog is a brief in and out move of your motorized product.
Step 7: Try to reset the motor to factory mode. Unplug for two seconds, plug it back in for 10 seconds, unplug it for two more seconds and then plug it back in. The motor should move, if it does not repeat the 2-10-2 power cut. It is important to carefully count the amount of time for each step.
After the motor moves wait five seconds and then press and hold the program button on the back of the remote and then slowly count to 15 without letting go. If this works, refer to the related product programming video:
If the motor does not respond, continue to the next step.
Step 8: The motor may be in thermal shutdown; it takes about 15 minutes for it to cool down and restore operation. After this time you can begin to troubleshoot from the beginning of this video.
Give us a Call if you are still having this issue 212-422-5440